Privacy data policy
Private Customers, Website Visitors
Related to the process Webshop - Customer data
Ziva CPH Jewelry ApS
1260 København K
Last-Revised and Updated on
As part of our business Ziva CPH Jewelry ApS collects personal data to be used in our process Webshop - Customer data, specifically related to the following persons:
Process Webshop - Customer data
- Private Customers
- Website Visitors
This policy describes how Ziva CPH Jewelry ApS collects personal data, the purpose for which these personal data are used and how Ziva CPH Jewelry ApS treats such data.
Collection of data
Ziva CPH Jewelry ApS collects personal data related to Private Customers, Website Visitors. These personal data are categorized as:
Purpose of processing personal data
Ziva CPH Jewelry ApS collects personal data for the following purpose
If the purpose of the company's processing of personal data change, this will be communicated to the registered person/you before such changes takes effect. Such communication will in most cases consist of an update of this policy.
Deleting personal data
Ziva CPH Jewelry ApS keeps personal data relating to Private Customers, Website Visitors. Personal data is deleted at the time when the purpose related to the processing of personal data is completed. This means that the data will be kept in the following periods.
Use of data processors
Ziva CPH Jewelry ApS uses suppliers and subcontractors in the processing of personal data. Such "data processors" purely manages data according to the instructions of Ziva CPH Jewelry ApS . Ziva CPH Jewelry ApS uses the following data processors in relation to fulfill the above-mentioned purposes of processing of personal data.
Transfer of personal data
Ziva CPH Jewelry ApS transfers personal data to third parties in certain cases.
In addition to above personal data is only disclosed in cases where Ziva CPH Jewelry ApS is required to do so by law, including compliance with the data privacy regulation/directives and country-specific personal data laws.
Rights of the data subject
Under the Privacy Data Protection Act and EU privacy directive the data subjects ("You") have certain rights regarding the personal data collected by Ziva CPH Jewelry ApS in relation to your person. These rights are:
Right to access - You have, under certain conditions, the right to access the data as Ziva CPH Jewelry ApS keeps about your person
Right to rectification of data - You have the right to correct errors or omissions in the data Ziva CPH Jewelry ApS treats related to your person
Right to deletion - You have, under certain conditions, the right to request deletion of data related to your person. Note that this right does not apply to most legal treatments of personal data. If you have consented to the processing of your personal data, you may withdraw your consent to this processing, by which related data are deleted.
Subject to limited treatment - In some cases you have the right to suspend the processing of your personal data. This will apply if the accuracy of the data is questioned, if you want a copy of unlawfully processed data and thus do not want these deleted, if you need to prolong the storage of data longer than the Ziva CPH Jewelry ApS's purpose allows, or if you dispute the right to process your data and such a dispute is not decided.
Right to data portability - You have, in some cases, the right to receive the personal data that Ziva CPH Jewelry ApS has collected about your person in a structured, widely used and machine-readable format, for the use of transferring your personal data to another data controller
Right to insight - You may, in some cases, object to the processing of your personal data. If you object to the processing of your data, these will no longer be processed unless there are significant legitimate reasons for this or the processing is required for the determination or defense of a legal claim. If your data is processed for direct marketing purposes, you may object to this at any time, resulting in a termination of such processing.
Use of your rights
EU privacy data regulation and/or local law govern your rights related to data privacy. These rights are not absolute rights, but rights that you can exercise depending on how personal data is processed by Ziva CPH Jewelry ApS.
Should you wish to exercise any of the above rights, please forward your inquiry via Ziva CPH Jewelry ApS's contact person or DPO, using the contact information in this policy.
Ziva CPH Jewelry ApS will assess individual inquiries as soon as possible.
If you wish to appeal against the processing of your personal data to an external authority, such complaints must be forwarded to the supervisory authority of your EU home country. In Denmark this will be Datatilsynet.
Automatic decisions and profiling
Ziva CPH Jewelry ApS may use the data subject's personal data for profiling or as a basis for automatic decisions.
The data used for automatic decisions are as follows:
The data obtained basis profiling is as follows: None
If you do not want to be subject to automatic decisions and or profiling, you can contact the Ziva CPH Jewelry ApS's contact person within the meaning of this policy with the desire for human intervention in the manner contesting the automated decisions and / or profiling.
The security of your personal data is important to us. We follow generally accepted standards to protect the personal data submitted to us, in accordance with the risk related to the data and processing hereof. If you have any questions about the security of your personal data you can contact us via the contract information in this policy.
Ziva CPH Jewelry ApS contact person for personal data
Ziva CPH Jewelry ApS
Ziva CPH Jewelry ApS Data Protection Officer (DPO)
Ziva CPH Jewelry ApS has no data protection officer. Please contact the company's contact person for inquiries related to data privacy.
We strive to deliver the jewelry as soon as possible, but since all jewelry are handmade, delivery time may vary. Custommade jewelry is delivery 7-14 days.
All jewelry are made in 925 sterling silver and 18 carat gold plated. Since all jewelry are handmade all are unique, and the jewelry can therefore vary slightly in appearance.
We draw attention to that gold plated is a surface treatment and therefore will be worn out over time.
The purchaser has the responsibility to report any defects or imperfections within 24 hours of delivery.
Within Danish law, the customer has 24 months to file a claim of an item. Ziva CPH Jewelry ApS has the right to refuse repair, refund, or replacement on a damaged items caused by negligent use, lack of maintenance, or daily use of natural wear.
All complaints should be directed to:
Ziva CPH Jewelry
Bredgade 36B, 4.
Please note that Ziva CPH Jewelry ApS does not cover or refund shipping fees in case of a complaint or return.
In order to preserve your precious jewelery look as long as possible, there are some small things you can do. When you do not wear the jewelry, keep them in a jewelry box or a sealed box. Air enters and oxidizes the surface of jewelry and over time, they will look dull. However, this can be polished away. At the same time, the surface stays longer if they are not exposed to water, especially the gold plated jewelry.
At Ziva Cph Jewelry you can get your money in return within 14 days. Jewelry can be switched to another up to 31 days after purchased.
Jewelry purchased at ZCJ in the wrong size can be converted to other sizes. However, custom jewelry can not be refund, but can be converted to another size.
Send the Jewelry in same shape as received with original packaging to:
Ziva Cph Jewelry
Bredgade 36b, 4. sal
1260 København K
Put a note in the package with your name and order no.
Once the process of custom jewelery has started, it is not possible to cancel the order. You can also not return or get the money back on custom jewelry.